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Refunds & Returns

Refunds and Returns Policies:

Returns Information

We pride ourselves on offering the highest quality survival gear, we know you will love them. Sometimes though, there can be situations where products need to be returned. We aim to help you get through those times as painlessly as possible.

We will replace any of our products that arrive damaged as quickly as possible.

Incorrect Delivery:

If we happen to send you incorrect products, we apologize in advance! Please call or email us as soon as soon as possible and we will deliver to you the correct product. This will occur at no cost to you.

Cancellations & Refunds:

All orders cancelled after 24 hours or later are subject to a $20 administration fee, whether or not your order has shipped.  If the order has shipped, the customer is responsible for a 15% restocking fee and shipping costs to and/or from the warehouse to the delivery address.

If your order has shipped, the customer will also be responsible for actual return shipping charges. 

Refunds will only be issued to the original credit card that you use when placing your order.

Returns:

We understand that you expect the very best when it comes to buying survival gear. If you don’t like it, return it for a refund. No questions asked. The customer is responsible for all return postage / freight costs. 

No returns on used products. The box must be intact. A 15% restocking fee may apply.

Payment of Refunds:

Where a refund is necessary for any reason the funds will be transferred back to the original credit card or account that was used to purchase your order. Please allow 5-10 business days.

Warranty:

Different manufacturers will have different warranty policies. Please make sure that you read your warranty policy fully before using your gear. In the case of damage or parts needed, please contact the manufacturer directly.